Return Policy

Return Policy

Return Policy

Return Policy – Clayessence (by Clayora Living Private Limited)

At Clayessence, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our return policy carefully before making a purchase.

Returns & Refunds

We do not accept returns or provide refunds for products under the following conditions:

• The product has been used or opened.

• The product is not in its original packaging.

• The product is not defective or damaged.

Cancellation Policy

• Once an order has been shipped, it cannot be cancelled or refunded under any circumstances.

Damaged or Leaked Product

If you receive a product that is leaked, damaged, or defective inside the box, please follow these steps:

1. Report the issue immediately upon receiving the delivery.

2. Send an email to clayessencein@gmail.com or contact us via phone at +91 8920274082.

3. Include the following in your communication:

   • Order number

   • Photographs of the damaged/leaked product and packaging

   • Description of the issue

Our team will review your request and, upon verification, offer a replacement for the damaged product. No refunds will be issued—replacements only.

Important Notes

• Claims made after 24 hours of delivery may not be eligible for return or replacement.

• Clayessence reserves the right to refuse a return if the product does not meet the conditions outlined above.

Thank you for choosing Clayessence.

For questions or concerns, please contact our support team at:
clayessencein@gmail.com
+91 8920274082